Please log into Oma Zolva -portal to make a payment directly and see your case details. If you don’t want to log in, you can also pay with the payment details in the letter you have received from us. You can also contact our customer service to ask for payment details.

We fully understand that your financial situation makes it challenging to pay now. Please log into Oma Zolva -portal to postpone the due date or contact our customer service to agree on a new due date for the payment.

You can log into Oma Zolva -portal to make a request for payment deferral. You can also contact our customer service to agree on a new payment day.

If you don’t pay or contact us latest on the due date of the claim, the collection process will continue. This could generate additional costs and legal action, which may cause a payment default entry to your credit information. We therefore ask you to contact our customer service, so that we can help you out of the challenging situation.

Yes: If the collection process has progressed before the payment appears in the recipient’s account, the cost specified in the letter must be paid. Collection costs start to accrue when the collection activities begin, i.e. even before the collection letter is sent.

No: If the payment has been booked before the start of collection actions (usually a day before the date of the letter), the costs do not need to be paid. If you are unsure about the situation, you can check it by logging into Oma Zolva -portal or by contacting our customer service.

No, you do not have to inform us about your payment. We will close the case as soon as we have received your final payment. You can log into Oma Zolva -portal to check the status of the case, but please keep in mind that it may take some time before your payment is registered in our system.

If you see that you can´t pay the outstanding amount latest on the due date, please contact us as soon as possible. You can ask for more payment time by logging into Oma Zolva -portal or by contacting our customer service.

You can log into Oma Zolva -portal to propose a payment plan. You can also contact our customer service and we will help to create a payment plan that fits your situation.

If you want to change your payment plan, please contact our customer service before the next due date. We will together find a solution for your situation.

If you don’t pay according to your personal payment plan, the collection process will continue. This could generate additional costs and legal action, which may cause a payment default entry to your credit information. If you want to make a change to your payment plan, please contact our customer service.

If you have received a debt collection letter but you believe it does not belong to you, contact our customer service as soon as possible, so we can take a look at it together. If you have received a letter addressed to someone else, please contact us so we can correct the error.

If you believe that the invoice you have received is based on the wrong assumption, we ask you to contact our customer service as soon as possible. It is important that you clearly explain why you think the invoice is wrong. We will contact the creditor and stop the debt collection process during the control.