Please log in to Zolva`s debtor portal to make a payment and see your case details. In the portal you can pay for a case or find payment plan installments. If you don`t want to log in, you can also pay via your online bank or by Vipps.

We fully understand that your financial situation makes it challenging to pay now. Please contact us by email [email protected] or call us at 21 50 17 30 to request a payment plan customized to your situation. If approved by us, the payment plan will be available in the Zolva`s debtor portal.

Please contact us at [email protected] or 21 50 17 30 as soon as possible to discuss a solution. In many cases we can look at deferral or instalment plans with monthly payments.

If you don`t pay or contact us within the due date of you invoice, the collection process will continue. This can result in a payment remark and legal action from the bailiff. We therefore ask you to contact us so that we can help you out of the challenging situation. Please contact us [email protected] or 21 50 17 30.

Yes: If you have paid the claim on the day which the payment request is dated or the case is registered in our systems, you are obliged to pay the costs.

No: If the payment is registered before we sent the letter (see the date on the letter), you do not have to pay the costs incurred.

No, you do not have to inform us about this. We will close the case as soon as we have received your payment. In the Zolva debtor portal you can see case details and payments. Please keep in mind that it may take some time before your payment is registered in our system.

If you see that you can´t pay the outstanding amount now, you must contact us as soon as possible. Please contact us at [email protected] or 21 50 17 30  and we will help you.

You can log in to the Zolva debtor portal to request a payment plan or seek help from one of our counselors.

Please log in to the Zolva debtor portal or contact us on email [email protected] or phone 21 50 17 30 if you want to change your payment plan.

If you don´t pay according to your personal payment plan, the collection process will continue. Additional costs may occur if you do not pay your claims. This can also result in a payment remark.

If you have received a debt collection case but you believe it does not belong to you, contact us as soon as possible at [email protected] or 21 50 17 30 so we can take a look at it together. If you have received a letter addressed to someone else, we may have registered the wrong address. We then ask you to send the letter to us. Please also contact us so we can correct the error.

If you believe that the invoice you have received is based on the wrong assumption, we ask you to contact us at [email protected] as soon as possible. It is important that you clearly explain why you think the invoice is wrong. We will contact the creditor and stop the debt collection process until there is an agreement. If the creditor will confirm that you are obliged to pay the debt, we will resume collection. Please note that the lender may apply for the debt to be filed through legal action.