Please contact us by phone or log into the payment’s portal through the link received by SMS or Email to make a payment and see your case details. In the portal you can pay for a case. If you don’t want to log in, you can also pay via a bank transfer to the bank account communicated to you.

We fully understand that your financial situation makes it challenging to pay now. Please contact us by email [email protected] or  call us at 91 444 48 00 to study and examine with you what payment plan could be customized to your situation.

Please contact us at [email protected] or  91 444 48 00 as soon as possible to discuss a solution. In many cases we can look at deferral or installation plans with monthly payments.

If you don´t pay or contact us within the due date of your invoice, the collection process will continue. This could generate additional costs and legal action. We therefore ask you to contact us so that we can help you out of the challenging situation. Please contact us [email protected] or  91 444 48 00 .

Yes: If you have paid the claim on the day which the payment request is dated or the case is registered in our systems, payment is required. Please contact us info@zolva.es or 91 444 48 00 to confirm the payment. 

No: If the payment is registered before we sent the letter (see the date on the letter, SMS or email).

No, you do not have to inform us about this. We will close the case as soon as we have received your payment. Please keep in mind that it may take some time before your payment is registered in our system.

If you see that you can´t pay the outstanding amount now, you must contact us as soon as possible. Please contact us at info@zolva.es or 91 444 48 00 and we will help you.

Please contact us at info@zolva.es or 91 444 48 00 and we will help you.

Please contact us at info@zolva.es or 91 444 48 00 and we will help you.

 If you don´t pay according to your personal payment plan, the collection process will continue. Additional costs may occur if you do not pay your claims. This can also result in a legal action. 

If you have received a debt collection case but you believe it does not belong to you, contact us as soon as possible at info@zolva.es or 91 444 48 00 so we can take a look at it together. If you have received a letter addressed to someone else, we may have registered the wrong address. We then ask you to send the letter to us. Please also contact us so we can correct the error.

If you believe that the invoice you have received is based on the wrong assumption, we ask you to contact us at info@zolva.es or 91 444 48 00 as soon as possible. It is important that you clearly explain why you think the invoice is wrong. We will contact the creditor and stop the debt collection process until there is an agreement. If the creditor will confirm that you are obliged to pay the debt, we will resume collection. Please note that the lender may apply for the debt to be filed through legal action.