At Zolva we want to help you settle your debts without unnecessary costs. Here you will find information about how to solve the problem, our payment solutions and frequently asked questions.

Have you received a claim from us?

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Questions about payments

I want to pay

Please contact us by phone or log into the payment´s portal through the link received by SMS or Email to make a payment and see your case details. In the portal you can pay for a case. If you don´t want to log in, you can also pay via a bank transfer to the bank account communicated to you.

I can´t pay the entire claim now. What can I do?

We fully understand that your financial situation makes it challenging to pay now. Please contact us by email info@zolva.es or call us at 91 444 48 00 to study and examine with you what payment plan could be customized to your situation.

I can´t pay now. What should I do?

Please contact us at info@zolva.es or 91 444 48 00 as soon as possible to discuss a solution. In many cases we can look at deferral or instalment plans with monthly payments.

What happens if I don´t pay?

If you don´t pay or contact us within the due date of your invoice, the collection process will continue. This could generate additional costs and legal action. We therefore ask you to contact us so that we can help you out of the challenging situation. Please contact us info@zolva.es or 91 444 48 00.

I have already paid, but still received a letter from Zolva claiming that I owe money. Do I have to pay the outstanding amount?

Yes: If you have paid the claim on the day which the payment request is dated or the case is registered in our systems, payment is required. Please contact us info@zolva.es or 91 444 48 00 to confirm the payment. 

No: If the payment is registered before we sent the letter (see the date on the letter, SMS or email).

Do I have to inform Zolva that I have paid for a case?

No, you do not have to inform us about this. We will close the case as soon as we have received your payment. Please keep in mind that it may take some time before your payment is registered in our system.

Can I defer a payment?

If you see that you can´t pay the outstanding amount now, you must contact us as soon as possible. Please contact us at info@zolva.es or 91 444 48 00 and we will help you.

Payment plan

I want to request a payment plan. What do I do?

Please contact us at info@zolva.es or 91 444 48 00 and we will help you.

Can I change my personal payment plan?

Please contact us at info@zolva.es or 91 444 48 00 and we will help you.

What happens if I do not follow the payment plan?

 If you don´t pay according to your personal payment plan, the collection process will continue. Additional costs may occur if you do not pay your claims. This can also result in legal action. 

I disagree with the invoice

This is not my debt collection case. What do I do?

If you have received a debt collection case but you believe it does not belong to you, contact us as soon as possible atinfo@zolva.es or 91 444 48 00 so we can take a look at it together. If you have received a letter addressed to someone else, we may have registered the wrong address. We then ask you to send the letter to us. Please also contact us so we can correct the error.

I disagree with the invoice. What do I do?

If you believe that the invoice you have received is based on the wrong assumption, we ask you to contact us at info@zolva.es or 91 444 48 00 as soon as possible. It is important that you clearly explain why you think the invoice is wrong. We will contact the creditor and stop the debt collection process until there is an agreement. If the creditor will confirm that you are obliged to pay the debt, we will resume collection. Please note that the lender may apply for the debt to be filed through legal action. 

Frequently asked questions

Frequently asked questions

We receive several questions from people in the same situation as you. Here you will find answers to frequently asked questions.

Questions about payments
I want to pay

Please contact us by phone or log into the payment´s portal through the link received by SMS or Email to make a payment and see your case details. In the portal you can pay for a case. If you don´t want to log in, you can also pay via a bank transfer to the bank account communicated to you.

I can´t pay the entire claim now. What can I do?

We fully understand that your financial situation makes it challenging to pay now. Please contact us by email info@zolva.es or call us at 91 444 48 00 to study and examine with you what payment plan could be customized to your situation.

I can´t pay now. What should I do?

Please contact us at info@zolva.es or 91 444 48 00 as soon as possible to discuss a solution. In many cases we can look at deferral or instalment plans with monthly payments.

What happens if I don´t pay?

If you don´t pay or contact us within the due date of your invoice, the collection process will continue. This could generate additional costs and legal action. We therefore ask you to contact us so that we can help you out of the challenging situation. Please contact us info@zolva.es or 91 444 48 00.

I have already paid, but still received a letter from Zolva claiming that I owe money. Do I have to pay the outstanding amount?

Yes: If you have paid the claim on the day which the payment request is dated or the case is registered in our systems, payment is required. Please contact us info@zolva.es or 91 444 48 00 to confirm the payment. 

No: If the payment is registered before we sent the letter (see the date on the letter, SMS or email).

Do I have to inform Zolva that I have paid for a case?

No, you do not have to inform us about this. We will close the case as soon as we have received your payment. Please keep in mind that it may take some time before your payment is registered in our system.

Can I defer a payment?

If you see that you can´t pay the outstanding amount now, you must contact us as soon as possible. Please contact us at info@zolva.es or 91 444 48 00 and we will help you.

Payment plan
I want to request a payment plan. What do I do?

Please contact us at info@zolva.es or 91 444 48 00 and we will help you.

Can I change my personal payment plan?

Please contact us at info@zolva.es or 91 444 48 00 and we will help you.

What happens if I do not follow the payment plan?

 If you don´t pay according to your personal payment plan, the collection process will continue. Additional costs may occur if you do not pay your claims. This can also result in legal action. 

I disagree with the invoice
This is not my debt collection case. What do I do?

If you have received a debt collection case but you believe it does not belong to you, contact us as soon as possible atinfo@zolva.es or 91 444 48 00 so we can take a look at it together. If you have received a letter addressed to someone else, we may have registered the wrong address. We then ask you to send the letter to us. Please also contact us so we can correct the error.

I disagree with the invoice. What do I do?

If you believe that the invoice you have received is based on the wrong assumption, we ask you to contact us at info@zolva.es or 91 444 48 00 as soon as possible. It is important that you clearly explain why you think the invoice is wrong. We will contact the creditor and stop the debt collection process until there is an agreement. If the creditor will confirm that you are obliged to pay the debt, we will resume collection. Please note that the lender may apply for the debt to be filed through legal action. 

Frequently asked questions

Payment solutions

Payment solutions

At Zolva, we believe that settling outstanding debt should be easy. Please contact us by email at info@zolva.es or call us at 91 444 48 00, so we can customize a payment plan to your situation or solve your outstanding payments. You can also always pay through bank transfer following the instructions received. You will find account information in the communication you have received from us.

Payment solutions

Contact us

If you have questions about a claim or want an overview of your case please contact us at 91 444 48 00 and ask for your responsible caseworker. Please prepare your case or reference number to save time.

You can also reach us by phone. Please prepare your case or reference number to save time.

Contact our customer service