Please log in to Zolva`s debtor portal to make a payment directly with Swish and see your case details. If you don`t want to log in, you can also pay via bankgiro 712-1262. You will find your OCR-number on your site in the debtor portal. 

We fully understand that your financial situation makes it challenging to pay now. Please contact us by email [email protected] or call us at 08-473 03 30 to request a payment plan customized to your situation. You can also request a payment plan by logging in to the Zolva`s debtor portal. 

Please contact us at [email protected] or call us at 08-473 03 30 as soon as possible to discuss a solution. In many cases we can look at deferral or instalment plans with monthly payments.

We understand that sometimes you can end up in a difficult situation which can feel hopeless. Our recommendation is always to contact us and explain your situation. Maybe together we can find a solution based on your conditions? You can reach us via e-mail [email protected] or by phone 08-473 03 30.

If you don`t pay or contact us within the due date of you invoice, the collection process will continue. This can result in a payment remark and legal action from the bailiff. We therefore ask you to contact us so that we can help you out of the challenging situation. Please contact us [email protected] or 08-473 03 30. You can also contact us by logging in to the Zolva`s debtor portal. 

Yes: If you have paid the claim on the day which the payment request is dated or the case is registered in our systems, you are obliged to pay the costs.

No: If the payment is registered before we sent the letter (see the date on the letter), you do not have to pay the costs incurred. You may still be required to pay interest from the due date until the time of payment. If you are unsure of what applies, please contact us.

No, you do not have to inform us about this. We will close the case as soon as we have received your payment. In the Zolva`s debtor portal you can see case details and payments. Please keep in mind that it may take some time before your payment is registered in our system.

If you see that you can´t pay the outstanding amount now, you must contact us as soon as possible. Please contact us at [email protected] or 08-473 03 30 and we will help you.

You can log in to the Zolva`s debtor portal to request a payment plan or seek help from one of our counselors. If the case has been sent to the Enforcement Officer, we ask you to call us on 08-473 03 30.

Please log in to the Zolva`s debtor portal or contact us on email [email protected] or phone 08-473 03 30 if you want to change your payment plan.

If you don´t pay according to your personal payment plan, the collection process will continue. Additional costs may occur if you do not pay your claims. This can also result in a payment remark.

If you have received a debt collection case but you believe it does not belong to you, contact us as soon as possible at [email protected] or phone 08-473 03 30 so we can take a look at it together. If you have received a letter addressed to someone else, we may have registered the wrong address. We then ask you to send the letter to us. Please also contact us so we can correct the error.

If you believe that the invoice you have received is based on the wrong assumption, we ask you to contact us at [email protected] or phone 08-473 03 30 as soon as possible. It is important that you clearly explain why you think the invoice is wrong. We will contact the creditor and stop the debt collection process until there is an agreement. If the creditor will confirm that you are obliged to pay the debt, we will resume collection. Please note that the lender may apply for the debt to be filed through legal action.

If you have received a letter from the Enforcement Officer, it is probably because we have applied for a payment order because the claim is still unpaid. You must then sign the papers received and send them back to the Enforcement Officer. Most important, is that you pay off your debt as soon as possible. Otherwise, a ruling can be issued and you will be charged with a payment remark. The next step, is to request enforcement with any foreclosure. If you consider that the requirement is incorrect, it is important that you notify us and the Enforcement Officer. Explain what you think is wrong so that we can take a position on your objection.

You are always welcome to contact us if you have any questions. You can reach us via e-mail [email protected] or by phone 08-473 03 30.